CUSTOMER NAME, Technical Project Manager

4675 Street Name, City Name, State 12345

Home: 555.444.2222 ● Cell: 555.444.2223 ● E-mail: client@nowhere.com

OBJECTIVE

To secure a position in IT / telecommunications where extensive business experience, a solid education in technology, and management strengths would be maximized for favorable results.
 

AREAS OF EXPERTISE

 

·          Voice & Data Communications

·          LAN & WAN Administration

·          Team Building & Staff Motivation

·          Customer Relationship Management

 ·          Network/System Architecture

·          Operations Enhancements

·          System Implementations

·          Business Development/Planning
 

TECHNICAL EXPERTISE SUMMARY

 


MS Office, MS SQL Server, AS400, JDE, MS Project, Visio, Lotus Smart suite, UNIX, C/C++

SMTP, SMPP, SNMP, MPLS, OSPF, BGP4, EIGRP; LAN/WAN/technologies/media/protocols

Wireless technologies; Telephony, VOIP, TCP/IP, routers, switches, Enterprise Networking

Windows NT Server and Workstation, Windows 2000 Server and Workstation, Windows XP
 

PROFESSIONAL EXPERIENCE

 

Company Name, Inc. City, State                                                                      2000 to Present

TECHNOLOGY SPECIALIST      (2002 to Present)                                                                 

Invited to remain with company following internship that ended in 2001 to lead infrastructure implementation and maintenance, and navigate network architecture and data systems.

  • Employ excellent attention to detail in designing proposed LAN/WAN systems according to customer requests via Requests for Proposals (RFP).
  • Perform network, system and component level configuration, hardware and software installations, troubleshooting, and end user training.
  • Apply commitment to quality and ethically sound business practices in performing resource management of contract maintenance equipment at customer sites.

 

Company Name, Inc. City, State                                                                          1995 to 2004

PROJECT/PROGRAM COORDINATOR        (1999 to 2004)

PRODUCTION SUPERVISOR                      (1995 to 1999)

Administrated Warranty/Aftermarket Program for SIBAS, Profibus, and Simadyn computer systems; performed strategic planning; supervised personnel and evaluated performance.

  • Managed Field Service/Engineering, Contract Maintenance and Installation groups, data integrity services, project resources, and purchasing.
  • Spearheaded all improvement initiatives, re-engineering efforts, and upgrades.
  • Developed and authored technical documentation for ISO9001 quality compliance.
  • Championed risk prevention, JIT deliveries, ISO compliance and post-sale support.
  • Leveraged outstanding business acumen and excellent communications skills in facilitating training and project review meetings.

 

Company Name, Inc. City, State                                                                          1986 to 1995

TECHNICAL OPERATIONS MANAGER

Facilitated excellent client relations and held accountability for profit & loss, inventory, customer satisfaction, logistics, reporting and billing.

  • Applied exemplary program management skills to lead and direct company’s Refurbishing Program and coached technical, administrative and support staff.
  • Oversaw service-level agreements of several multi-million dollar service accounts.

 

EDUCATION

 

BACHELOR’S DEGREE in TELECOMMUNICATIONS MANAGEMENT

Name of University, City, State ● Graduated Cum Laude 2002; 3.57 GPA
 

   

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