CUSTOMER NAME, Technical Project Manager
4675 Street Name, City Name, State 12345
Home: 555.444.2222 ● Cell: 555.444.2223 ● E-mail: client@nowhere.com
OBJECTIVE
To
secure a position in IT / telecommunications where extensive
business experience, a solid education in technology, and
management strengths would be maximized for favorable
results.
AREAS OF EXPERTISE
· Voice & Data Communications
· LAN & WAN Administration
· Team Building & Staff Motivation
· Customer Relationship Management
· Network/System Architecture
· Operations Enhancements
· System Implementations
·
Business Development/Planning
TECHNICAL EXPERTISE SUMMARY
MS Office, MS
SQL Server, AS400, JDE, MS Project, Visio, Lotus Smart suite,
UNIX, C/C++
SMTP, SMPP, SNMP, MPLS, OSPF, BGP4, EIGRP; LAN/WAN/technologies/media/protocols
Wireless technologies; Telephony, VOIP, TCP/IP, routers, switches, Enterprise Networking
Windows NT Server and Workstation, Windows 2000 Server and
Workstation, Windows XP
PROFESSIONAL EXPERIENCE
Company Name, Inc. City, State 2000 to Present
TECHNOLOGY SPECIALIST (2002 to Present)
Invited to remain with company following internship that ended in 2001 to lead infrastructure implementation and maintenance, and navigate network architecture and data systems.
- Employ excellent attention to detail in designing proposed LAN/WAN systems according to customer requests via Requests for Proposals (RFP).
- Perform network, system and component level configuration, hardware and software installations, troubleshooting, and end user training.
- Apply commitment to quality and ethically sound business practices in performing resource management of contract maintenance equipment at customer sites.
Company Name, Inc. City, State 1995 to 2004
PROJECT/PROGRAM COORDINATOR (1999 to 2004)
PRODUCTION SUPERVISOR (1995 to 1999)
Administrated Warranty/Aftermarket Program for SIBAS, Profibus, and Simadyn computer systems; performed strategic planning; supervised personnel and evaluated performance.
- Managed Field Service/Engineering, Contract Maintenance and Installation groups, data integrity services, project resources, and purchasing.
- Spearheaded all improvement initiatives, re-engineering efforts, and upgrades.
- Developed and authored technical documentation for ISO9001 quality compliance.
- Championed risk prevention, JIT deliveries, ISO compliance and post-sale support.
- Leveraged outstanding business acumen and excellent communications skills in facilitating training and project review meetings.
Company Name, Inc. City, State 1986 to 1995
TECHNICAL OPERATIONS MANAGER
Facilitated excellent client relations and held accountability for profit & loss, inventory, customer satisfaction, logistics, reporting and billing.
- Applied exemplary program management skills to lead and direct company’s Refurbishing Program and coached technical, administrative and support staff.
- Oversaw service-level agreements of several multi-million dollar service accounts.
EDUCATION
BACHELOR’S DEGREE in TELECOMMUNICATIONS MANAGEMENT
Name of
University, City, State ● Graduated Cum Laude 2002; 3.57 GPA